Ordering From Second Story Promotions
Everything you need to know...
Ordering Information
At Second Story Promotions, we're always willing to help you place your order. You have three options to choose from when getting ready to order:
Artwork
Please submit artwork or logos in one of the following formats (listed in order of preference):
- Vector Image (EPS file)
- Adobe Illustrator CS2 or lower
- Business Card
- Letterhead
Artwork charges may apply if art received required artist's attention. Second Story Promotions will not be responsible for any reproduction of unauthorized trademarked or copyrighted logos supplied by customer.
Cancelled Orders
Subject to cancellation charge plus the cost of artwork, screen and plates used prior to receipt or cancellation notification.
Overruns / Underruns
Unless otherwise agreed to, we reserve the right to ship up to 5% over or under the quantity on your order, with invoice billed at actual quantity shipped.
Payment
First time orders must be prepaid with credit card or check. Credit cards accepted: mastercard, VISA, American Express, Discover. Terms are net 30 days with approved credit. Late payments will incur a finance charge of 1.5% per month on unpaid balance. If paying by check, be sure to allow time for it to clear before order is shipped.
Pricing
Catalog pricing is subject to change without notice.
Production Time
Most orders will be shipped 15 business days (or sooner) from the time the artwork is approved and payment is received.
Returns
Damaged or defective goods must be returned within 30 days of invoice. Contact us for return details. Not responsible for goods lost or damaged in transit.
Rush Service
Additional charges will be incurred for rush service. Please talk with one of our sales representatives for details.
Shipping
Standard via ground UPS or Fed Ex. Rush orders and guaranteed delivery service can be arranged; extra charges will be incurred. Shipping charges will vary by weight and method of shipment. Charges will be applies at time of final invoice.
